FAQ

Welcome to the LiveWell Frequently Asked Questions (FAQ) page.
We’re here to help and make sure you have a smooth shopping experience. If you need further assistance, feel free to contact us.

Question #1: How long does delivery take?

Answer:
Estimated delivery times are as follows:

Handling time: 1–2 business days

Transit time: 6–8 business days

Estimated delivery time: 7–10 business days

For more details, please review our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes, we offer free shipping on all orders within the European Union.
More information is available in our Shipping Policy.

Question #3: Where is SPONK located?

Answer:
LiveWell is an EU-based online brand offering a carefully selected range of quality products. We currently ship exclusively within the European Union.

Question #4: What if I receive a defective product?

Answer:
If your item arrives defective or damaged, we will replace it at no additional cost. Please contact us within 30 days of receiving your order.
For full details, see our Return Policy.

Question #5: Can I cancel my order after placing it?

Answer:
Yes, we offer a 24-hour cancellation window. To cancel your order, please contact us as soon as possible.

Question #6: What is your return policy?

Answer:
We offer a simple and transparent return process.
Complete details can be found on our Return Policy page.

Question #7: When will I receive my refund?

Answer:
Once your return is received and inspected, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days, depending on your payment provider.

Please refer to our Refund Policy for more information.

Question #8: Do you offer warranties or guarantees?

Answer:
Yes, all purchases include a 30-day guarantee.
More information is available in our Return Policy.

Question #9: How can I contact customer support?

Answer:
You can contact us via the Contact Us page or by emailing
info@livewellhub.store

Question #10: Do you ship internationally?

Answer:
At this time, we ship only within the European Union.

Question #11: Do you have a physical store location?

Answer:
No, LiveWell operates exclusively online. This allows us to keep prices competitive and offer a wider product selection.

Question #12: Can I place a bulk or wholesale order?

Answer:
Yes, bulk orders are available. Please contact our support team for more information.

Question #13: How do exchanges work?

Answer:
Details about product exchanges are explained in our Return Policy.

Question #14: How can I track my order?

Answer:
Once your order has shipped, you can track it using the Track Order page on our website.

Contact Information

Store Name: LiveWell
Address:

Naujoji Akmene,Siauliai  LT-85111

Phone:+37064546396

Email: info@livewellhub.store

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CET)

We aim to reply to all emails within 1–2 business days.